How Service Quality Index (SQI) certification can help you as a service provider

“To us….. Service Matters”

  • Meeting customer’s expectations
  • Managing your service reputation
  • Meeting service industry standards
  • Managing costs in service delivery
  • Publicizing your service business
  • Creating a strong & loyal customer niche
  • Higher customer conversion rate from “Potential customers” to “Existing customers”
  • Ultimate overall business growth
  • Higher customer satisfaction rate among existing customer base
  • Regular monitoring of customer service feedback
  • Portraying strong commitment toward your service customers
  • Enhancing the skills of your service delivery staff
  • Cross sell and upsell opportunities
  • Higher service employee morale and motivation
  • Ensuring stronger reputation of your service brand
  • Ultimately attaining a very strong and loyal customer base