MR. A.N.M.Tariful Islam is the Research Associate in Center for Service Quality Enhancement (CSQE). Mr. Islam is in charge of developing and promoting the Service Quality Indexing (SQI) program. He holds an MBA (Finance & Banking) degree from IBA JU, and a Post-Graduate Certificate in Accounting. He is an expert marketing professional with around 5 years of Managerial Experiences in FMCG & Corporate selling, distribution management and channel development. Before joining CSQE, he served for Akij Corporation Ltd. as a Territory officer. After Akij he joined in International Beverages Private Limited ( IBPL ) - A subsidy of the Coca-Cola company as an Area Incharge. Lastly he served for Dekko Foods Ltd. as an Area Manager. He is a passionate leader who is able to lead, motivate team & departmental members to collaborate around common goals. He is confident in using research & analysis to understand how sales trends, competitor's behavior, consumer requirements & seasonal market volatility affect campaign efforts.