Rizvi Ahmed

Research Assistant (Operations), Center for Service Quality Enhancement (CSQE)

Address: House 23, Road 10, Sector 09, Dhaka 1230.

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Rizvi Ahmed is currently serving as a Research Assistant (Operations) at the Center for Service Quality Enhancement (CSQE), where he is actively involved in coordinating digital operations, supporting project delivery, and facilitating strategic communication for ongoing initiatives. He plays a key role in the Service Quality Index (SQI) project—an industry-first framework for certifying service quality standards in Bangladesh—working under the direct supervision of the Chief Executive Officer.

With a growing expertise in accounting and digital operations, Rizvi brings a hybrid skill set that bridges both business understanding and creative execution. His operational contributions are backed by strong technical capabilities, including project coordination, content development, digital communications, and visual design.

  • Research Assistant (Operations)
    Center for Service Quality Enhancement (CSQE)
    October 2024 – Continuing
    Coordinates developers and internal teams to keep CSQE’s digital platforms on track and fully functional, oversees content workflows for the Service Quality Index (SQI) certification project, and delivers timely progress updates to senior leadership for informed decision-making.

  • Project Management
    Center for Service Quality Enhancement (CSQE)
    January 2024 – October 2024
    Managing day-to-day project activities, including tracking timelines, coordinating team efforts, and ensuring efficient completion of deliverables aligned with project goals. Additionally, identify opportunities for updates and feature additions to the web app by gathering user feedback, analyzing trends, and collaborating with stakeholders to prioritize enhancements.

  • Departmental Intern
    Green University of Bangladesh
    Supported departmental administration, academic events, and daily operations.     Contributed to efficient internal communication and academic coordination.

  • Graphic Designer
    Fair Printings
    2018-2020
    Delivered client-specific designs for print production, including branding and promotional materials. Developed layouts and artwork aligned with visual marketing standards.

  1. Service Operations & Workflow Coordination
    Experienced in coordinating project timelines, managing task flows, and supporting operational efficiency in service-based environments.

  2. WordPress Web Development & Content Management
    Skilled in building and maintaining websites using WordPress, including content updates, layout design, and basic site troubleshooting.

  3. Graphic Design & Visual Communication
    Proficient in creating professional visual content for both digital and print platforms using tools like Adobe Photoshop, Illustrator, and Canva.

  4. Video Editing & Digital Presentation (Filmora)
    Able to create and edit professional-quality videos and multimedia presentations using Filmora and related editing tools.

  5. Cross-functional Team Communication
    Comfortable collaborating across departments, coordinating between creative, technical, and operational teams to support shared goals.

  6. Design for Print and Digital Media
    Experienced in developing layout designs and marketing materials suited for both online use and professional print production.

  • Master of Business Administration (MBA)
    Accounting Information Systems, Jagannath University – In Progress

  • Bachelor of Business Administration (BBA)
    Accounting, Green University of Bangladesh, 2023

  • Higher Secondary Certificate (HSC)
    Business Studies, BAF Shaheen College Dhaka, 2018