Do you have any Questions?

We have answers (well, most of the times!)

Welcome to our FAQ page—A K A the place where we answer all the questions people usually ask (and some they don’t but should). Whether you’re curious about our training, our team, or if we offer free coffee (spoiler: we do during in-person sessions!), you’ll find it all right here. Let’s clear things up, one question at a time. If you still can’t find the answer you’re looking for, just contact us. 

Yellow Bar

We help organizations improve how they deliver services. At the Center for Service Quality Enhancement (CSQE), we offer training, guidance, and support to make sure your teams provide better, more consistent service—whether that’s to customers, clients, or internal teams.

Our programs are built for:

  • Companies and teams looking to improve service and teamwork

  • Managers who want better leadership skills

  • Employees who want to grow professionally

  • Organizations that want to build stronger customer relationships

If you care about delivering great service, we can help.

We offer practical, easy-to-apply training on:

  • Leadership & communication

  • Customer experience

  • Service delivery improvement

  • Team performance

  • Conflict handling

  • Project and change management

  • DEI (Diversity, Equity & Inclusion)

All our sessions are designed to be engaging, real-world, and tailored to your needs.

Yes! We don’t believe in one-size-fits-all. We design each training program based on your team’s needs, challenges, and goals.

No—we work with all types of organizations, including:

  • Banks and financial institutions

  • Healthcare providers

  • Retail and e-commerce businesses

  • Hospitality and tourism services

  • Tech companies

  • Government and education sectors

Good service is essential everywhere, and we’re here to support that.

Our programs are led by local and international experts with years of real-world experience. One of our lead experts is Professor Dr. Md. Tareque Aziz, a well-known figure in service quality, leadership, and strategy. You’ll always learn from professionals who’ve been there and done it.

Yes. We help you track progress through simple tools like pre- and post-training check-ins, feedback forms, and real workplace results. Our focus is on helping you see real improvement—not just theory.

Not at all. Along with training, we also offer:

  • One-on-one or team coaching

  • Business consultancy

  • Service audits and improvement plans

  • Customer journey mapping

  • Ongoing performance support

Think of us as your partner in long-term service growth.

It’s simple. Just:

  • Send us a message through the contact form

  • Email us at [email protected]

  • Call us at +880 1778 678081

We’ll talk about what you need and suggest the best way forward—no pressure.

Yes, we do! If you’re a student or recent graduate looking to work in training, communication, or consulting, keep an eye on our internship announcements. We love supporting new talent.

Because people remember how they’re treated. When your service stands out, people come back, trust you more, and tell others about you. Great service builds lasting success—and we help you make that happen.