Mohammad Ishraque Shafath is a service focused professional with strong expertise in customer engagement, leadership, and operational management internationally . He holds a Bachelor of Science in Organizational Leadership with a Minor in Business Administration from Purdue University, combining academic knowledge with practical leadership experience.

Shafath has held leadership roles in both corporate and community settings, including Manager at Jiffy Lube in Indiana, Customer Service Specialist at Tuffy Tire & Auto Service, ADAS calibration technician at Protech Automotive Sollutions , Customer service representative at Marshalls ,Fort Financial credit Union and President of the Bangladesh Student Association at Purdue University. He also served as an IT Support Specialist at Purdue University, where he provided technical assistance and customer-focused solutions that enhanced the user experience. He developed a proven track record of mentoring teams, enhancing customer satisfaction, and implementing strategies that improved efficiency and service quality by working across these fields. His diverse professional background reflects both adaptability and a strong commitment to continuous improvement.

At the Center for Service Quality Enhancement (CSQE), Shafath contributes his expertise in customer service excellence, leadership development, and process improvement to support the organization’s mission of fostering quality enhancement and professional growth in Bangladesh and Internationally.