Phone:
+880 1778 678081
Physical address:
House-23 (B1, 1st Floor), Road-10, Sector-9, Uttara 1230 Dhaka, Bangladesh.
What Drives Us to Deliver Excellence
Innovating Service Quality Through Insight, Action, and Results
“True excellence in service comes from understanding people, empowering teams, and continuously striving to do better—because good enough is never good enough.”
Prof. Dr. Mohammad Tareque Aziz
CEO & Lead Consultant
What We Stand For
Our core principles at the Center for Service Quality Enhancement (CSQE) are Service Excellence, Integrity, and Continuous Improvement. They shape everything we do. Our goal is to improve service quality across all fields by giving businesses access to world-class training, useful information, and new tools such as the Service Quality Index (SQI).
CSQE wants to create a culture where high-quality service is not only expected but also always given. They plan to do this through study, education, and expert advice. We give businesses the tools they need to make service excellence a measurable fact now and in the future.
Mission & Vision
At CSQE (Center for Service Quality Enhancement), we focus on helping organizations break boundaries with tailored solutions for innovation and sustainable growth. We provide consultancy that reveals the untapped potential in your organization.
Our values—excellence, integrity, innovation, and client-centricity—drive everything we do. We’re committed to helping our clients achieve continuous improvement, sparking creativity, and delivering lasting change that leads to sustained excellence.
Our Values
Excellence
Integrity
Innovation
Customer Centricity
Our journey is steered by a team of visionary leaders who embody the essence of excellence and innovation. Get to know the minds behind our success, the individuals who tirelessly drive us toward new horizons.
Our Legacy of Service Excellence
In 2012, Professor Dr. Mohammed Tareque Aziz envisioned a transformative shift in the landscape of service quality. Driven by a deep passion for excellence and a relentless commitment to redefining customer experience, he laid the foundation for what would become the Center for Service Quality Enhancement (CSQE).
From the outset, Professor Dr. Aziz dedicated himself entirely to advancing the concept of service quality. Recognizing that service excellence is fundamental to customer satisfaction and long-term loyalty, he embarked on a journey of extensive research, consultation with industry leaders, and market experimentation to shape a new standard in service delivery.
Over the next six years, Dr. Aziz developed enhanced frameworks, methodologies, tools, and practical models. These formative years saw the evolution of CSQE from a vision into a structured, impactful organization. His work culminated in the creation of original tools that addressed the real-world challenges of service delivery across diverse industries.
A Milestone Achievement: The Service Quality Index (SQI)
In 2018, after years of dedicated research and development, Professor Dr. Aziz secured a landmark achievement: the copyright of the Service Quality Index (SQI) in Bangladesh. This groundbreaking intellectual property provided a quantifiable and evidence-based approach to measuring and improving service quality—offering organizations a clear framework to assess and elevate their service performance.
The SQI copyright not only validated the originality and effectiveness of CSQE’s approach but also positioned the organization as a pioneer in service quality enhancement. It became the foundation upon which CSQE expanded its impact, enabling organizations to implement structured improvements that led to measurable gains in customer satisfaction.
From Concept to Industry Application
With the SQI as a cornerstone, CSQE swiftly established a strong presence in the market. The organization delivered customized service improvement tools and programs across a wide range of sectors.
Continuous Innovation and Commitment
As the business landscape evolved, so did CSQE. The organization remained agile, continuously adapting its methods to align with emerging technologies and changing customer expectations. Today, CSQE stands as a trusted partner to organizations seeking to transform their service delivery, backed by a proven track record and an unwavering commitment to excellence.
With its origins rooted in academic rigor and its services shaped by industry relevance, CSQE continues to lead the way in service quality transformation—delivering practical solutions that create measurable impact.
F.A.Q.
Have any Question?
What is CSQE?
CSQE stands for the Center for Service Quality Enhancement. We are the first independent, end-to-end platform in the country dedicated to promoting service quality across industries. Through consultancy, training, and research, we help organizations raise the bar in how services are delivered, measured, and improved.
Who can benefit from CSQE services?
Our services are designed for:
- Businesses aiming to improve customer satisfaction and operational efficiency
- Government and public sector institutions
- Service-focused organizations across healthcare, hospitality, banking, retail, education, and more
Can we customize training programs for our organization?
Yes. All of our corporate training programs can be tailored to meet your team’s specific needs, challenges, and goals. We conduct a needs assessment first to design the most relevant and practical learning experience.
How can I request a consultation or training?
Simply fill out our Contact Form. You can also call us directly at +880 1778 678081. A team member will get in touch with you shortly.
Why We Exist • Where We're Headed • What We Believe
Our goal is to make every organization to achieve excellence beyond ordinary through customized solutions, encouraging innovation, and sustainable growth. We are a global transformational consultancy and our purpose is to create a world where organizations thrive in a future fueled by achievement through improvement and resilience. With values that define excellence, integrity, innovation, collaboration, client-centricity, and continuous improvement, we promote ethical practices, foster creativity, put our clients first, and engage in lifelong learning, creating transformative solutions and sustainable success for our clients and the industries we serve.
Projects Gallery
NEWSROOM
Proven Success: How Remarkable Customer Reviews Drive Better Service Quality
After a service is received—at a bank, hospital, restaurant, telecom center, or online platform—the moment usually ends quietly. The service is completed, the receipt is handed over, and attention moves elsewhere. However, that short moment right after the service is…
How SQI Software Improved Customer Experience at a Service Branch
Service problems do not always look like big mistakes. Most of the time, they appear in small ways. Customers may wait longer, receive unclear information, or face minor delays. These issues seem small, but customers remember them. How a service branch…
How SQI Software Helped a Service Branch Improve Customer Experience
Service quality issues rarely appear as big failures. Most of the time, they show up quietly, longer waiting times, unclear communication, or small process gaps that customers tolerate but remember. This case study looks at how a service branch used…
After the Service Ends, the Story Shouldn’t
Every service experience ends the same way. A bill is paid, A product is delivered, and a polite “thank you” is exchanged. And then, silence… No message asking how it went, no link to share thoughts, no simple way to say,…
The Power of Honest Opinions: Where Customer Feedback Builds the Future of Service
Opening the Lens Service quality is not a promise written on a website. It is not a policy document. It is not even a training manual. Service quality lives in moments—small, repeated moments that customers experience every day. A greeting.…